We both prevent and handle mistakes by being open to feedback. Gathering feedback proactively, seeking further feedback when we learn of mistakes we’ve made, and effectively responding to the feedback we receive are key.

Priming for Feedback

The more we can normalize and invite the idea of providing feedback, the more we can set ourselves up for productive conversations before a situation escalates. (Read More)

Accepting & Discussing Feedback

How you accept and then react to feedback is integral to mitigating harm and affecting repair (Read More)

Making Good Apologies

How you accept and then react to feedback is paramount to mitigating harm. (Read More)

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